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1.) Is it safe to buy dvds on the site?
Duration of transaction, information will be protected by Secure Sockets Layer (SSL) , which could encrypt information submitted and is the accepted standard industry-wide for web site security.
2.) How about I receive an item with quality problem?
99.8% of our products got perfect review from our customers, if you happen to receive an item beyond that 99.8%, no hesitation to contact us, and we’ll refund you or replace it immediately.
3.) If I get questions other than DVDs, could I get service on your site?
Yes, send email to buybestdvds@gmail.com or contact customer satisfaction agents through Live Help, all your questions will be replied within 24 hours, except weekends.
4.) Why a majority of your products get price 30% lower than the market price?
We’ve built a mutual cooperation with authorized manufactories and shipping channel supporters in Europe and South Asia, so items could be directly shipped to your listed address.
5.) Why postage of one product is different from another?
All shipping fees （non-refundable, except in rare cases of incorrect delivery ）are calculated automatically based on the actual weight (kg) of the goods and/or actual physical dimensions and recipients location．
6.) Could I pay for items by Visa Card?
Absolutely, we accept both PayPal and Credit Card as our payment method.
7.) How long will I get my ordered items following payment verification?
Typically within 5-12 business days you’ll get them as we do worldwide express, but for some reason, No shipments to Germany, Italy,Netherlands, Hungary, Portugal, Denmark, Austria, South Americancountries, we’re pretty sorry for that.
8.) Why should I offer my contact number when place order?
Couriers require a signature from the recipient, so a valid delivery phone number is required, in case you happen to not sign for you item in time, we’ll send you an email to inform you about this issue.
9.) When will I receive confirmation from my order?
If you provided an email address a confirmation will be emailed to you withing 15 minutes of placing your order.
10.) How do I find out the status of my order and tracking information?
Order status can be found by clicking on My Account then clicking on My Order. Tracking number will be sent to email you offered or you can track on the courier system within 12 hours.
11.) How do I change the shipping address for my order?
If you need to change the shipping address of your order and the order has not shipped please call us. Please have your order number available when you call.
12.) How do I cancel my order?
If you would like to cancel your order please call us. We’ll make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call.
13.) How do I exchange or return an item?
Return and exchange information could be available at shipping&return section, if you get any question, no hesitation to call us. Please have your order number available when you call.
At BuyBestDVDs, the customer always comes first. It is our goal to make your web experience easy and pleasant. If you have any questions or concerns please do not hesitate to contact us.
If you incur any problems or have any questions concerning merchandise or the status of your order, our customer satisfaction agents are available from Monday - Saturday.
BuyBestDVDs will occasionally offer coupon codes and gift certificates at no charge for special promotions and marketing events. BuyBestDVDs reserves the right to cancel these promotions at any time for any reason.
We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete. If you need your order at a certain date please contact us through Live Help. Be sure to include your order number.
All in stock orders will ship the same day following payment verification.
Shipping costs are calculated by the weight of the product and the zone that you are shipping to. You can view the cost on the checkout page before submitting your order. Please be sure to provide a physical address, not a PO box.
All merchandise is guaranteed for workmanship and quality for one month from date of purchase. If, for any reason, you are not pleased with your order, please return the item. Custom imprinted items can not be returned except in cases where BuyBestDVDs is at fault. (If you want to get a refund, it’s better within 5 days since you sign for your item.)Send your return via prepaid and insured DHL. Shipping charges are not refundable. If you have any questions please contact us through Live Help.
